We ship globally from our warehouse in Singapore using SingPost. All parcels are insured and traceable using tracking ID. Orders are usually shipped out within 48 hours (weekdays only) after they are received.
Shipping to the US and most other countries takes on average 5-10 business days.
If you have not received your order within 14 days, please contact us at firstname.lastname@example.org
We are not responsible for any import laws or fees of your country that may delay your delivery or subject it to additional import cost.
In the event of a shipping issue such as a lost or damaged parcel, please contact us with details and we may approve to refund or reship your order.