Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
If you have used our products and they are not working for you (within the 60 days limit), contact us and we can refund you for a single unit (1) bought of each individual product under our money-back guarantee. This is so you get a chance to try and see if the product is for you. If you bought several units of the same product and got a discount, then your refund value will not be full price but rather as reflected after the discount.
We are confident in the quality of our products and know that they work, which is why we know it's no risk for us to offer this. The majority of our customers are very happy with their purchase from us.
To get a refund on multiple units of the same product, you need to return all the items to us by mail. Your items must be unused and in the same condition that you received them. They must also be in the original packaging.
However, if you are unhappy with the product for any reason, do reach out to us on email firstname.lastname@example.org, we always aim to help our customers reach their goals and have a great experience using our products. We’ll find a way to please you.
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
-Any item not in its original condition, is damaged, used or missing parts for reasons not due to our error
-Any item that is returned more than 60 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items may be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, reach out to us on email email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.