We ship globally from our warehouse in Singapore using Asendia. All parcels are insured and traceable using tracking ID. Orders are usually shipped out within 48 hours (weekdays only) after they are received.
Shipping to the US and most other countries in the world takes on average 7-12 days. Asia/Australia often under 7 days.
If you have not received your order within 14 days, please contact us at firstname.lastname@example.org
Delivery times are only estimates for major cities and are not guaranteed to be the actual delivery standard.
We are not responsible for any customs inspection, import laws or fees of your country that may delay your delivery or subject it to additional import cost. Any local delay at the destination country is beyond our control.
In the event of a shipping issue such as a lost or damaged parcel, please contact us if you have purchased shipping insurance and we will refund or reship your order.